|
|
What Is PC FirstCall?
PC Firstcall is a desktop support service that brings skilled and experienced ICT
support engineers to every end user in the organisation. PC Firstcall is scalable
to suit customer requirement from a specific focus on an individual service / application
through to complete responsibility including a total help desk solution.
|
What Does It Include?
Assistance involves either telephone guidance, chat interaction or / and remote
control intervention on the desktop pc.
Typical activities covered include:
- Upgrade of Microsoft Office desktop.
- Configuration and support of email issues.
- Take action on anti-virus.
- Help with macro problems.
- Check desktop performance.
- Optimising the desktop settings for the customer profile.
- Responding to general questions.
- Software change management upgrading and releasing software through distribution
scripts.
- Set up and maintenance of shares.
- Desktop backup procedure management.
- Be the help desk.
|
|
|